Is Customer Service a dirty work? Probably not for these companies

The listed companies below got the highest vendor rating in a national publication. This favorable rating should drive some business to these companies. What are these companies doing right to receive such high praise? I will be reviewing how these companies to see how they can help you and my firm Jbrock Consulting

1. Contact Center -- Genesys Telecommunications
2. Web Self Service -- Rignt Now Tehcnologies
3. Workforce Optimization  -- Verint systems
4. Feedback Management -- Allegiance
5. OutSourcing -- Convergys

Looking for some type of data analysis that shows customer satisfaction / loyality is key to repeat business. Surely this is true, but how can you maxmize and turn into new sales?  Business development is key to generating income!